GeoPoint Unveils SmartTIX: AI Platform for Utility Damage Prevention
GeoPoint, a recognized leader in geomatics, geospatial, and subsurface utility locating services, has officially launched a new company, SmartTIX. This cutting-edge, AI-powered ticket management platform is designed to transform the utility damage prevention industry by streamlining workflows, enhancing productivity, and ensuring robust compliance for stakeholders across the sector.
SmartTIX is the result of close collaboration between GeoPoint, utility locators, utility owners, and industry experts. It leverages the latest advancements in artificial intelligence to simplify ticket processing, shorten response times, and offer a centralized management system for all involved parties. The platform serves a wide range of users, including field technicians, supervisors, utility companies, and municipal and commercial business leaders.
David Williams, President of GeoPoint and CEO of SmartTIX, explained the platform’s mission: “The initial launch of SmartTIX is focused on addressing the unique needs of key stakeholders in the industry. From streamlining ticket processing and improving oversight to automating distribution and enhancing compliance, SmartTIX is built to drive efficiency and innovation for utility locating companies, public and private utilities, municipalities, and one-call centers.”
SmartTIX utilizes intelligent automation and real-time adaptive technology to manage critical operations efficiently. With interactive AI features, the platform can automate many aspects of the ticket lifecycle, enabling faster decision-making and reduced manual workload. This automation leads to enhanced accuracy, improved communication between stakeholders, and substantial cost and time savings.
Designed with the user experience in mind, SmartTIX optimizes operational efforts by eliminating repetitive tasks and enabling better prioritization. Whether handling thousands of locate requests or managing compliance documentation, SmartTIX gives users the tools they need to stay ahead in an increasingly fast-paced industry.
The origins of SmartTIX stem from an internal need within GeoPoint to modernize and optimize its own ticket management system. As the concept developed, it became clear that the benefits of this AI-driven system extended well beyond internal use.
“As we started to design a ticket management system for GeoPoint, we quickly realized the broader utility industry was in need of an AI-based solution,” said Elga Azofeifa, President of SmartTIX. “That realization led us to develop a modernized ticket management platform that we could offer commercially.”
SmartTIX thus evolved into a purpose-built solution for the entire utility industry. It addresses longstanding inefficiencies in ticket management by providing a centralized platform that aligns with modern expectations of speed, automation, and data transparency.
Among its many features, SmartTIX supports:
- Automated ticket routing and distribution
- Real-time tracking and status updates
- Integration with GIS and field service tools
- Comprehensive analytics dashboards for performance oversight
- Built-in compliance monitoring and documentation
This AI-powered system ensures that users not only respond to tickets quickly but also gain insights into operational performance that can lead to continuous improvement and better resource allocation.
For utility locating companies, SmartTIX means fewer missed tickets, streamlined coordination between teams, and improved service delivery. For municipalities and public utilities, the platform offers a better way to manage locate requests, reduce liability, and meet regulatory requirements. For one-call centers, SmartTIX offers an integrated and intelligent solution that strengthens the entire damage prevention chain.
GeoPoint brings significant credibility to the launch of SmartTIX. As the largest privately owned land surveying firm in Florida, GeoPoint has a deep understanding of the utility industry and its unique operational demands. The company provides a comprehensive suite of services including geomatics, geospatial solutions, and subsurface utility locating. It operates in multiple states, including Florida, Texas, South Carolina, Alabama, Georgia, and Kentucky, with ten offices throughout the Southeast.
GeoPoint’s proven track record in infrastructure services positions SmartTIX for strong adoption across sectors that require utility coordination and damage prevention, including construction, telecommunications, and energy.
With SmartTIX now commercially available, the industry is expected to benefit from this leap forward in technology. By eliminating outdated processes and introducing AI-based automation, SmartTIX represents a significant evolution in how utility tickets are managed, tracked, and resolved.
Ultimately, SmartTIX stands as a testament to GeoPoint’s innovation-driven approach. It reaffirms the company’s commitment to enhancing efficiency, reducing operational risks, and delivering value across the entire utility services ecosystem.
As AI continues to shape the future of infrastructure management, SmartTIX is poised to become a central player in making utility damage prevention smarter, faster, and more responsive to the needs of today and tomorrow.
