Lessen, a leading provider of end-to-end real estate services, has announced the launch of Lessen360™, a cloud-based platform designed to revolutionize centralized maintenance operations for multifamily properties. The platform simplifies the management of tasks, service requests, make-readies, and inspections across entire portfolios, including properties spread across different regions or neighborhoods. Lessen360 aims to streamline maintenance processes, cut costs, and enhance resident satisfaction by optimizing everything from make-readies to preventative maintenance.
“With Lessen360, we’re bringing our expertise to multifamily, offering owners and operators a powerful platform to centralize, automate, and optimize maintenance, repairs, and make-ready services across their entire portfolio,” said Jay McKee, CEO of Lessen.
One of the platform’s standout features is the Smart Scheduler, which assigns tasks to technicians or vendors based on their proximity, availability, and skill set. This automation eliminates manual scheduling inefficiencies, ensuring the right person is assigned to the right job at the right time, reducing downtime. Lessen360 also enables direct communication with residents, allowing maintenance teams to coordinate scheduling more effectively and reduce after-hours calls, focusing on completing tasks within regular business hours.
The platform provides real-time data and actionable dashboards that give property managers a comprehensive view of maintenance performance. Key metrics like work order completion time, technician productivity, and vendor performance can be tracked, allowing for data-driven decision-making and better long-term maintenance planning. This level of transparency not only improves daily operations but also empowers property owners to proactively plan for future capital improvements.
Lessen360 integrates seamlessly with Lessen’s OnDemand network, which includes over 30,000 vetted vendors. This feature allows property managers to scale their operations as needed by outsourcing repairs, renovations, or make-ready services when internal capacity is limited.
“Since our inception, we’ve invested over $200 million in technology to streamline repairs and maintenance for the single-family industry, handling more than 3.5 million work orders annually,” McKee added. “Now, with Lessen360, we’re extending that expertise to multifamily properties.”
Early adopters of Lessen360 have reported significant improvements, including a 40% reduction in inspection times and better visibility into technician availability and performance. Property managers can now quickly see who is working on which tasks and allocate new jobs more efficiently, leading to faster, more organized maintenance operations.
About Lessen
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more about Lessen360.
