HomeServe North America Celebrates a Decade of Excellence at 10th Annual Contractor Awards
HomeServe North America hosted its landmark 10th Annual Contractor Conference Awards from October 14-15 at the Walt Disney World Dolphin Hotel, marking a decade of recognizing the skilled trades industry’s top-performing professionals. The two-day event was more than just an awards ceremony—it was a comprehensive celebration of the contractors who exemplify excellence in delivering high-quality repairs, exceptional customer service, and innovative business practices. The milestone event also provided attendees with workshops, presentations, and networking opportunities aimed at enhancing business growth, operational efficiency, and customer satisfaction.
“This year’s event celebrates ten years of the HomeServe Contractor Awards, which underscores the meaningful partnerships we’ve cultivated with our contractor network,” said Tom Rusin, CEO of HomeServe North America. “Together, we’ve elevated the standards within the home repair services industry, but more importantly, we’ve simplified homeownership for our customers—one repair at a time. This is our opportunity to recognize and thank the skilled professionals who consistently provide high-quality service and demonstrate dedication to customer care.”
The conference featured keynote presentations, interactive workshops, and a tradeshow that brought together a diverse group of exhibitors representing equipment manufacturers, technology providers, and material retailers serving the skilled trades sector. Louie Gravance, former Walt Disney Company customer service training designer, delivered the keynote speech, sharing insights on customer experience, service innovation, and how contractors can continue to improve operational excellence in a highly competitive industry.
Sylvester Criscone, HomeServe’s Senior Vice President of Contractor Management and Administration, emphasized the broader significance of the event. “This isn’t just a conference; it’s a celebration of the individuals who drive the skilled trades industry forward. Over the past ten years, the HomeServe Contractor Awards have grown into a prestigious symbol of service excellence. It’s an honor to recognize these outstanding tradespeople for their dedication and their impact on our shared customers.”
The awards ceremony highlighted a wide range of accomplishments across the HomeServe contractor network, including long-term partnerships, business innovation, and community service. Contractors were recognized in several categories, each reflecting a unique aspect of service excellence.
HomeServe Wall of Fame
The HomeServe Wall of Fame honors contractors who have been part of the HomeServe network for at least ten years and have consistently delivered exceptional service. The 2025 inductees were McAtee Plumbing Heating and Cooling of Williamsburg, Virginia, and Frassica Inc. of Corona, California. These contractors have demonstrated sustained excellence, reflecting a deep commitment to their craft and the communities they serve.
Diamond Award
The Diamond Award celebrates contractors who combine exceptional service with innovative business practices, meticulous attention to detail, and outstanding customer care. The 2025 recipients included Professional Mechanical Services of Big Lake, Minnesota, and FYI Electrical and Remodeling Services of Houston, Texas. These contractors were recognized for setting high standards in operational efficiency and customer satisfaction, showing that quality service can be delivered consistently across all aspects of their businesses.
Contractor of the Year
The prestigious Contractor of the Year award recognizes top-performing contractors who excel across all metrics, including service quality, timeliness, and customer satisfaction. Altstadt Hoffman Plumbing Service of Evansville, Indiana, was named the Small-Mid Market Contractor of the Year, while BP Electric of Lexington, Ohio, earned the Large Market Contractor of the Year distinction. These awards highlight contractors who have consistently gone above and beyond, serving as benchmarks for the entire HomeServe network.
Rookie of the Year
Recognizing new talent within the network, the Rookie of the Year award is presented to contractors who joined HomeServe within the last year and have already distinguished themselves as high performers. Blands Mechanical of Indianapolis, Indiana, received this award, showcasing remarkable adaptability and immediate contributions to customer satisfaction and operational excellence.
Best Use of Technology
HomeServe also acknowledges contractors who effectively leverage technology to enhance service delivery. The Best Use of Technology award was presented to Stott Plumbing and Heating of South Salt Lake, Utah, recognizing their innovative approach in using HomeServe-provided tools to streamline operations and improve customer experiences.
HomeServe Hero Award
The HomeServe Hero Award highlights extraordinary acts of service beyond routine repairs. Chris Roney of In Control Plumbing in Winter Park, Florida, was honored for his quick thinking and compassion when he encountered a customer in a medical emergency while attending a repair call. Chris stayed with the customer and coordinated emergency services, exemplifying the values of care and responsibility that HomeServe seeks to celebrate.
HomeServe Cares Foundation Award
The HomeServe Cares Foundation Award recognizes contractors who have completed pro bono repairs for homeowners funded by the foundation while providing exceptional care. PHI Group of Capitol Heights, Maryland, received this honor, along with a $1,000 donation to the St. Croix Foundation for Community Development in their name. This award underscores HomeServe’s commitment to supporting both contractors and communities in meaningful ways.
Pinnacle Performer Awards
The Pinnacle Performer Awards recognize top-performing contractors in each HomeServe region who consistently uphold the company’s standards for quality, accountability, and operational excellence. The awards are based on a comprehensive evaluation of service quality, timeliness, customer feedback, and adherence to HomeServe values. The 2025 winners included:
- Superior Plumbing and Home Solutions, Windsor, Ontario, Canada
- Proven Professional Construction Services, Garner, North Carolina, Carolinas Region
- Altstadt Hoffman Plumbing Service, Evansville, Indiana, Great Lakes Region
- Douglas & Son Services, Boyds, Maryland, Mid-Atlantic Region
- Professional Mechanical Services, Big Lake, Minnesota, Midwest Region
- D. Lanzo Plumbing & Sewer, Hackensack, New Jersey, Northeast Region
- Johnco Plumbing, Phoenix, Arizona, Northwest Region
- BP Electric, Lexington, Ohio, Ohio Region
- Koolair, Broomall, Pennsylvania, Pennsylvania Region
- Air Support, Louisville, Kentucky, Riverplains Region
- Hart HVAC, Weatherford, Texas, South Central Region
- Y.E.N. Electric, Deltona, Florida, Southeast Region
- R.B. Travis, a Service Experts Company, Livermore, California, Southwest Region
- McAtee Plumbing Heating and Cooling, Williamsburg, Virginia, Virginias Region
- Bilder Appliance Repair, Forest Lake, Minnesota, Appliances Category
Each of these contractors exemplifies a commitment to delivering reliable, high-quality home repair services, demonstrating exceptional leadership within their teams and a strong focus on customer satisfaction.
HomeServe North America operates in partnership with more than 2,900 local contractors, providing emergency home repair services to over 4.6 million customers across North America. The network includes plumbers, electricians, HVAC technicians, and appliance repair specialists. Homeowners benefit from a 24/7 repair hotline, ensuring timely response and professional service for every type of household system.
Over the past decade, the HomeServe Contractor Awards have evolved from a small recognition program into a highly regarded industry celebration, highlighting the contributions of contractors who consistently deliver outstanding service. By acknowledging their achievements, HomeServe reinforces the importance of skilled trades in maintaining safe, comfortable, and functional homes.
The 10th Annual Contractor Awards not only celebrated individual and organizational excellence but also fostered collaboration and knowledge sharing among contractors, exhibitors, and industry experts. Workshops and presentations on customer service, technology integration, and business growth strategies equipped attendees with tools to enhance efficiency, expand services, and strengthen customer relationships.
As the skilled trades industry continues to evolve, HomeServe remains committed to supporting contractors in achieving operational excellence while delivering exceptional service. “Our contractors are the heart of HomeServe’s mission,” said Rusin. “These awards are a testament to their dedication, professionalism, and impact on our customers’ lives. We are proud to celebrate ten years of excellence and look forward to continuing this tradition of recognition and support in the years ahead.”
Through events like the Contractor Conference Awards, HomeServe underscores the value of professional recognition, continuous learning, and innovation in the skilled trades industry. By bringing together contractors, technology providers, and industry experts, the event strengthens the network, encourages best practices, and ensures that high-quality home repair services remain accessible to homeowners across North America.
With the success of the 10th Annual Contractor Awards, HomeServe has not only celebrated a decade of recognizing top-performing contractors but also reaffirmed its commitment to elevating standards in the home repair services sector. From award-winning contractors to first-year network newcomers, the event highlighted the dedication, expertise, and passion that define the HomeServe contractor community.
